SWEET STAY COMMERCE - PREORDER POLICY

Sweet Stay Commerce is a division of Sweet Stay Swim and operates as an import-based preorder/made to order store. By placing an order with us, you agree to the terms outlined below.

1. WHAT IS A PREORDER?

All items sold under Sweet Stay Commerce are preorder items, meaning products are NOT held in stock locally. Items are imported after your order and partial deposit, or full payment are confirmed. Orders are placed with our overseas suppliers only after payment verification.

PREORDER PAYMENT STRUCTURE

Sweet Stay Commerce operates on a deposit and/or full payment-based preorder system as follows:

Regular Preorder Items require a 50% advanced deposit to confirm the order. The remaining balance must be paid before delivery. Items valued under $7000 are paid in full.

Custom Preorder Items (includes special sizes, colors, designs, made-to-order requests) require a 60% advanced deposit to confirm the order. The remaining balance is due BEFORE delivery.

2. PAYMENT METHOD

All payments are made via Online Bank Transfer Only. Orders remain in Pending Payment status until deposit is confirmed. Customers must submit valid proof of payment that clearly shows the sender’s name, exact amount paid, the date and time of transfer.

Orders will not be processed without confirmed payment.

3. DELIVERY TIMEFRAME

Standard Preorders: Estimated processing and arrival time is 8–10 weeks.

Custom Preorders: Estimated processing and arrival time is 8–12 weeks, depending on the complexity of the customization.

These lead times are AFTER payment confirmation, not order request date. This timeframe begins only after payment is verified, not at checkout. Delivery time may be affected by supplier processing. sea freight schedules, customs clearance, port or inspection delays.

Sweet Stay Commerce is not responsible for delays caused by third-party shipping, customs, port authorities, or force majeure.

4. NO SAME-DAY PICKUP OR EXPRESS DELIVERY

All Sweet Stay Commerce items are imported and NOT available for immediate pickup or rush delivery.

5. ORDER CONFIRMATION

Once your payment is verified, you will receive an Order Confirmation message and be assigned an estimated delivery window based on your payment confirmation date. Your order will then be submitted to our supplier for processing.

6. CANCELLATIONS, REFUNDS & STORE CREDIT

Once a preorder is submitted to our supplier, all order details are FINAL and deposits are strictly non-refundable.

Cancellations made within 24 hours of payment confirmation are eligible for refund of deposit or full payment once submission of order to supplier was not made. Once a deposit is paid and the order is submitted to our supplier the order cannot be cancelled and the deposit cannot be refunded.

Cash refunds are not offered on preorder items, made to order items, special custom items. A partial refund excluding your deposit may be given in the form of store credit. Store credit is valid for future purchases only, non-transferable, and is not redeemed for cash.

7. CHANGES TO ORDERS

Changes to size, color, or item type cannot be guaranteed once the order has been submitted to our supplier. If allowance is made, additional charges may be applied, and the delivery time extended.

8. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate contact information, submitting valid proof of payment, checking order updates sent via WhatsApp, Instagram, or email. Failure to respond to order updates does not pause or cancel the preorder timeline. Customers will be notified when their order has arrived in Trinidad and ready for delivery. Failure to do so does not constitute grounds for a refund.

9. UNCLAIMED ORDERS

Customers are required to collect their order within 14 calendar days from the date of the delivery notification. After day 14, storage fees of 2% of the item's value per month will be incurred. Storage fees must be settled in full before delivery. After a 60-day holding period, your order is considered abandoned, and the customer relinquishes all rights to the item and any related payment or deposit.

Sweet Stay Commerce will reserve the right to resell or dispose of the order/s.

10. WARRANTY

Customers must inspect their item and report any warranty issues within 48 hours of receiving. Any damage or defects must be reported with clear photos, videos. We stand behind the quality of our furniture. All regular and custom furniture items come with a 3-month limited warranty.

Warranty COVERS structural defects, manufacturing defects present on arrival and hardware malfunction (e.g. drawer rails, hinges, broken internal frames)

Warranty does NOT cover:

Accidental damage
Normal wear and tear
Custom-made/preorder variations
Minor color variation from supplier images
Scratches after delivery
Changes in comfort over time
Water damage, stains, or mold
Damage from improper use, handling or installation not done by our team
Fabric or upholstery issues caused by external factors (pets, children, spills, sunlight, etc.
Items altered after collection
Excessive exposure to moisture, heat, or sunlight that is against the respective item's instructions for care.

Sweet Stay Commerce will assess and, at our discretion, repair, replace parts, or exchange defective items within the 3-month warranty period. Some items come with a manufacturer warranty of up to 1 to 5 years. Any claims beyond the 3-month period provided by Sweet Stay Commerce will be addressed directly with the manufacturer.

11. RIGHT TO REFUSE SERVICE

Sweet Stay Commerce reserves the right to:

Cancel any order due to suspected fraud, false proof of payment, abusive or threatening behavior.
Refuse future service to customers who repeatedly violate policies.

12. ACCEPTANCE OF TERMS

By placing an order with Sweet Stay Commerce, you:
✅ Confirm that you have read and understood this Preorder Policy.
✅ Agree to all terms stated above.