SWEET STAY COMMERCE - PREORDER POLICY

Sweet Stay Commerce is a division of Sweet Stay Swim and operates as an import-based preorder/made to order store. By placing an order with us, you agree to the terms outlined below.

1. WHAT IS A PREORDER?

All items sold under Sweet Stay Commerce are preorder/made to order items, meaning products are NOT held in stock locally. These orders are placed with our overseas suppliers and manufacturers after payment verification.

COMMERCE PAYMENTS

Sweet Stay Commerce operates on a deposit and/or full payment-based preorder system. Regular preorder items require a 50% deposit to secure an order.

Custom Preorder/Made to order Items (includes special sizes, colors, designs, made-to-order requests) require a 60% deposit.

Orders up to $7000 require full payment,

All balances must be paid off before delivery.

2. PAYMENT METHOD

All payments are made via Bank Transfer or Deposit Only. Orders placed will remain in pending payment status until the deposit is confirmed. Customers must submit valid proof of payment that clearly shows the sender’s name, exact amount paid, the date and time of transfer.

Orders will not be processed without confirmed payment.

3. DELIVERY TIMEFRAME

Standard Preorders: Estimated processing and arrival time are 8–10 weeks.

Custom Preorders: Estimated processing and arrival time are 8–12 weeks, depending on the complexity of the customization.

These lead times are AFTER payment confirmation, not order request date. Delivery times may be affected by supplier processing. sea freight schedules, customs clearance, port or inspection delays.

Sweet Stay Commerce is not responsible for delays caused by third-party shipping, customs, port authorities, or force majeure.

4. NO SAME-DAY PICKUP OR EXPRESS DELIVERY

All Sweet Stay Commerce items are imported and NOT available for immediate pickup or rush delivery.

5. ORDER CONFIRMATION

Once your payment is verified, you will receive an order confirmation message/email and an assigned estimated delivery window based on your payment confirmation date. Your order will then be submitted to our supplier for processing.

6. CANCELLATIONS, REFUNDS & STORE CREDIT

Once a preorder is submitted to our supplier, all order details are FINAL and deposits are strictly non-refundable.

Cancellations made within 48 hours of payment confirmation are eligible for refund of deposit and/or full payment once the order submission to supplier was not finalized. Once a deposit is paid and the order is finalized with supplier, the order cannot be cancelled, and the deposit cannot be refunded.

Refunds are not offered on made to order items, special custom items. A partial refund excluding your deposit may be given in the form of store credit. Store credit is valid for future commerce and swim purchases only, non-transferable, and is not redeemed for cash.

7. CHANGES TO ORDERS

Changes you would like made to a size, color, or item type cannot be guaranteed once the order has been finalized with our suppliers. If allowance is made, additional charges may be applied, and the delivery time extended to facilitate the change.

8. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate contact information, submitting valid proof of payment, checking order updates sent via WhatsApp, Instagram, or email. Failure to respond to order updates will not pause or cancel the preorder processing or delivery timeline. Customers will be notified when their order has arrived in Trinidad and ready for delivery. Failure to respond to order updates will not constitute grounds for a refund.

9. UNCLAIMED ORDERS

Customers are required to collect their orders within 14 calendar days from the date of delivery notification. After day 14, storage fees of 2% of the item's value per month will be incurred. All storage fees must be settled before delivery. After a 60-day holding period, any order not claimed will be considered abandoned, and the customer will relinquish all rights to the item and any related payment or deposit.

Sweet Stay Commerce will reserve the right to resell or dispose of the order/s.

10. WARRANTY

Customers must inspect their item and report any issues within 24 hours of receiving. Any damage or defects must be reported with clear photos and videos. We stand behind the quality of our furniture. All regular and custom furniture items come with a 3-month limited warranty.

Warranty COVERS structural defects, manufacturing defects present on arrival and hardware malfunction (e.g. drawer rails, hinges, broken internal frames)

Warranty will NOT cover:

  • Accidental damage
  • Normal wear and tear
  • Custom-made/preorder variations
  • Minor color variation from supplier images
  • Scratches produced after delivery
  • Changes in comfort over time
  • Water damage, stains, or mold after delivery
  • Damage from improper use, handling or installation not done by our team
  • Fabric or upholstery issues caused by external factors (pets, children, spills, sunlight, etc.
  • Items altered after collection
  • Excessive exposure to moisture, heat, or sunlight that is against the respective item's instructions for care.

Sweet Stay Commerce will assess and, at our discretion, repair, replace parts, or exchange defective items sustained during the 3-month warranty period.

11. RIGHT TO REFUSE SERVICE

Sweet Stay Commerce reserves the right to:

  • Cancel any order due to suspected fraud, false proof of payment, abusive or threatening behavior.
  • Refuse future service to customers who repeatedly violate policies.

12. ACCEPTANCE OF TERMS

By placing an order with Sweet Stay Commerce, you:
✅ Confirm that you have read and understood this preorder policy.
✅ Agree to all terms stated above.